Return and Exchange Policy

At ANAJ Luxe Candle Co, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Returns

  • Eligibility: You may return any item within 15 days of the delivery date for a full refund or exchange. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
  • Non-Returnable Items: Custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
  • How to Return: To initiate a return, please contact our customer service team at info@anajluxecandleco.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
  • Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

  • Eligibility: If you need to exchange an item, such as changing a scent or correcting a defect, you may do so within 15 days of the delivery date. The item must be unused and in its original packaging.
  • Process: To exchange an item, please contact our customer service team at info@anajluxecandleco.com with your order number and details of the item you wish to exchange. We will guide you through the exchange process.

Damaged or Defective Items

  • Reporting: If your item arrives damaged or defective, please get in touch with us within 7 days of receiving your order. Provide us with photos of the damaged or defective item, along with your order number.
  • Resolution: We will work quickly to send you a replacement item at no additional cost or offer you a full refund.

Shipping Costs

  • Returns: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Exchanges: We cover the cost of shipping for the replacement item in case of exchanges due to defects or errors.

Contact Us

If you have any questions about our return and exchange policy, please contact us at info@anajluxecandleco.com. We’re here to help and ensure that you have a positive experience with ANAJ Luxe Candle Co