Terms of service

Welcome to ANAJ Luxe Candle Co. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully.

1. General Information

  • Company Details: ANAJ Luxe Candle Co. operates this website. Our company is located in Toronto, Ontario, Canada.
  • Contact Information: If you have any questions about these Terms and Conditions, please contact us at info@anajluxecandleco.com or our contact page on our website www.anajluxecandleco.com.

2. Use of the Website

  • Eligibility: By using our website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian to use our services.
  • Account Registration: To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Orders and Payments

  • Order Acceptance: All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time, for any reason, including errors in product pricing or availability.
  • Payment: We accept major credit cards, debit cards, and other payment methods as indicated at checkout. Payment is required at the time of purchase. All payments are processed securely.
  • Pricing: Prices for our products are subject to change without notice. We are not responsible for typographical errors in pricing or product descriptions.

4. Shipping and Delivery

  • Shipping Policy: Please refer to our Shipping Policy for detailed information on how we handle order processing, shipping rates, and delivery times.
  • International Shipping: Customers are responsible for any customs fees, duties, or taxes that may apply to international orders.
  • Delivery Times: Estimated delivery times are provided at checkout. We are not responsible for delays caused by the carrier or other circumstances beyond our control.

5. Returns and Exchanges

  • Return Policy: We want you to be satisfied with your purchase. If you are not completely happy with your order, please refer to our Return and Exchange Policy for information on how to return or exchange items.
  • Eligibility: Items must be returned in their original condition and packaging within 30 days of delivery to be eligible for a refund or exchange.
  • Custom Items: Custom or personalized items are non-refundable unless they arrive damaged or defective.

6. Intellectual Property

  • Ownership: All content on this website, including text, images, logos, and designs, is the property of ANAJ Luxe Candle Co. or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
  • Use: You may not reproduce, distribute, or display any content from our website without our prior written permission.

7. Limitation of Liability

  • Website Use: ANAJ Luxe Candle Co. is not responsible for any damages or losses arising from the use of our website or the inability to access our website.
  • Product Liability: Our liability for any claim related to the purchase of our products is limited to the amount paid for the product. We are not liable for any indirect, incidental, or consequential damages.

8. Privacy Policy

  • Data Collection: We collect and process personal data in accordance with our Privacy Policy. By using our website, you consent to our collection and use of your data as described in our Privacy Policy.

9. Changes to Terms and Conditions

  • Updates: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically.

10. Governing Law

  • Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising from the use of our website or the purchase of our products will be subject to the exclusive jurisdiction of the courts in Ontario, Canada.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at info@anajluxecandleco.com or on our Contact Us page on our website www.anajluxecandleco.com.